FAQ'S
Why should I use D.E. Moving & Hauling Services?
We’re a family-owned business based in the Bay Area, available 365 days a year—including holidays. We treat your belongings with the same care as if they were our own, because we know how valuable they are. Our team is punctual, responsible, and efficient. We offer fair pricing and personalized customer service from the moment you contact us until your move is complete. With us, it’s not just a move—it’s a step-by-step service experience you can trust.
How far in advance should I book a move?
We recommend booking your move 2 to 3 weeks in advance to ensure availability—especially during weekends and end-of-month dates. However, we also do our best to accommodate last-minute or same-day moves whenever our schedule allows. Just reach out and we’ll do everything we can to help!
Do you offer packing services or just hauling?
We offer both! You can choose between full packing services—charged hourly per mover—or hauling only if you’ve already packed your items. Our packing service includes labor and materials like boxes, blankets, and plastic wrap. While we don’t sell packing supplies separately, everything needed is included when you book our packing option.
Do you charge by the hour or per job?
For most local residential moves, we charge by the hour, with a 4-hour minimum. For long-distance moves, we typically offer a flat rate to reduce stress and give our clients peace of mind. Additional services like packing or junk removal can be added for an extra cost.
Should I tip the movers?
Tipping is never required, but always appreciated. If you’re satisfied with the service, a tip of 15% to 20% is a thoughtful way to thank the movers for their hard work. Ultimately, it’s entirely up to you and your level of satisfaction.
Do you offer out-of-state moves?
Yes, we offer long-distance moves from the Bay Area to other states. For example, we can move you from California to Nevada, Arizona, Oregon, or other nearby states. However, we do not offer moves between two states outside of California (such as Miami to New York). All out-of-state moves must start in the Bay Area.
Do you disassemble and reassemble furniture?
Yes! Our quote includes disassembly and reassembly of standard furniture like beds, tables, cribs, and basic desks. If you have more complex or custom pieces—such as large entertainment centers, modular closets, or built-in furniture—please let us know in advance, as they may require an additional fee.
Can I reschedule my move?
Yes, you can reschedule your move at no extra charge if you notify us at least 24 hours in advance. For changes made with less than 24 hours’ notice, a rescheduling fee may apply.
Can you move heavy or delicate items like pianos, fridges, or antiques?
Yes, we can move heavy items such as pianos, gym equipment, refrigerators, washers, and dryers. These are considered additional services and must be requested in advance, as they require special handling and equipment. Charges vary depending on the item, so it’s important to mention them during the booking process.
Are you licensed and insured?
Yes! We are a licensed business based in San Mateo, CA, and we carry basic insurance coverage to help protect our clients and their belongings during every move. We believe in doing things right—with safety, professionalism, and peace of mind for everyone involved.
How can I request a quote or schedule a move?
You can request a quote by filling out the form on our website or by contacting us directly through phone, text, or social media. We’ll ask a few quick details about your move and provide a personalized estimate. Whether it’s online or one-on-one, we’re here to help you every step of the way.
What payment methods do you accept? Do your prices include taxes?
We accept Stripe, cash, debit and credit cards via Square (with a 3% processing fee), as well as certified checks or cashier’s checks. Our service prices do not include sales tax, as we only provide moving and hauling services—not product sales. The quote you receive is the final price, with no hidden fees or added taxes.
Do I need to pay a deposit to book a move?
Yes, we require a $50 deposit to secure your booking. This amount is not an extra fee—it will be applied toward your final total. If you need to cancel, please let us know at least 24–48 hours in advance, and we’ll refund your deposit in full.
Can you transport jewelry or personal documents?
No, we do not pack or transport jewelry, cash, or personal documents. We strongly recommend that clients pack and carry these items themselves to ensure their safety and avoid any risk of loss or damage.
Do you offer junk removal or donation drop-off services?
Yes, we do! Junk removal and donation drop-off services are available upon request for an additional fee. Just let us know in advance so we can include it in your quote.